RESOLVED: Whoa - we owe how much?

As previously stated, we were told that the meter was mis-read and that the correct reading would be applied and a new bill would come. A new bill DID come, but it said we owed exactly the same amount as before.

I went to the gas company's website on Saturday and sent an email to customer service saying that we thought the new bill would reflect the correct amount we owed. Two days later I got a response saying that an investigation is pending, and to allow 7-10 for the new bill to come.

I was very impressed that not even 48 hours after I got their email, the revised bill showed up (electronically...the USPS is not THAT fast). We are very pleased that it is around the average amount of $20. Whew!